Frequently Asked Questions

Never. Unlike Craigslist or Facebook Marketplace, you'll never have unknown buyers visiting your home. Our team handles all showings at our secure facility, and you only meet your dedicated TrueAuto representative — a vetted professional who manages your entire transaction.

Every potential buyer is pre-qualified and verified before they can view any vehicle. We confirm identity, proof of funds, and purchase intent. You'll never deal with tire-kickers, lowballers, or anyone who makes you uncomfortable.

Absolutely. Your contact information, address, and personal details are never shared with buyers. All communication goes through TrueAuto. We use bank-level encryption for all data, and your information is never sold to third parties.

You're in control. You can pause or cancel the process at any time with no obligation. TrueAuto is here to advocate for you — if anything feels off, just say the word and we'll handle it.

Funds are held in a secure escrow account and transferred directly to your bank within 48 hours of sale completion. You'll never handle cash, checks, or awkward payment situations with buyers.

It's simple: Book a free consultation and we'll discuss your vehicle. Once you're ready, TrueAuto schedules a convenient time for our team to inspect your vehicle at your location. We handle everything from there — photography, listing, showings, and the sale. You stay informed at every step but never have to deal with buyers directly.

Absolutely. That's exactly why we exist. You don't need to know your vehicle's history, understand market values, or negotiate with buyers. TrueAuto handles all the technical details and explains everything in plain terms. Just tell us about your car, and we'll take it from there.

No problem. You can find your VIN on your registration, insurance card, or on a small plate visible through the bottom corner of your windshield on the driver's side. If you're still having trouble, just give us a call and we'll walk you through it—or we can look it up using your license plate.

There are no upfront costs. TrueAuto takes a small commission only when your car successfully sells. This means we're fully aligned with your interests—we only succeed when you do.

We use real transaction data—what similar vehicles have actually sold for recently, not inflated asking prices. Combined with your vehicle's specific condition, mileage, and features, we provide an honest valuation you can trust.

Our certified professionals examine everything from engine performance to body condition. We document the full picture so there are no surprises. You'll receive a complete report, and this transparency actually helps your car sell faster to serious buyers.

Most vehicles sell within 2-4 weeks. Our professional presentation, fair pricing, and network of verified buyers help vehicles move efficiently—much faster than the months of messages and no-shows typical of DIY selling.

We handle it all. Title transfer, bill of sale, DMV forms, and any other documentation required. TrueAuto prepares everything and walks you through any signatures needed. No confusing forms, no trips to the DMV.

Yes, you can continue driving your vehicle. Just let us know if the mileage changes significantly, and we'll update the listing accordingly.

Every vehicle on TrueAuto has been professionally inspected, detailed, and photographed. You receive complete transparency about the car's condition, fair market pricing with no haggling, and the confidence that comes from our verification process.

Our prices are set at fair market value based on real transaction data. This means no games, no haggling, and no wondering if you're getting a good deal. What you see is what you pay.

TrueAuto Verified means the vehicle has passed our comprehensive 150-point inspection, has been professionally detailed, and all information has been verified. You can trust that the listing accurately represents the vehicle.

Yes. Every listing includes access to the full inspection report. You can see exactly what our certified professionals found during their evaluation.

We're working with lending partners to offer financing options. Contact us for current availability and to discuss what options might work for your situation.

We offer a 7-day return policy on all vehicles. If you're not completely satisfied, you can return the vehicle for a full refund, no questions asked.

TrueAuto currently serves the San Francisco Bay Area, including the Peninsula, Marin, South Bay, and East Bay. We're expanding to new regions regularly—enter your zip code when requesting a valuation to confirm coverage in your area.

Of course. We know this is a significant decision. Call us or request a callback, and one of our team members will answer any questions you have—no pressure, no obligation. Many of our clients prefer to talk through the process before submitting their information online.

Those services offer convenience but typically pay 15-25% below market value for a quick transaction. TrueAuto gets you fair market value—often $5,000+ more—while still handling everything for you. The difference is we sell your car to qualified buyers, not to ourselves at a wholesale discount.

TrueAuto is ideal if you value your time, want fair market value without the DIY hassle, and prefer working with a professional rather than dealing with strangers. If you're looking for the absolute fastest cash offer (even at a significant discount) or enjoy negotiating and managing sales yourself, we may not be the best fit.

We focus on vehicles valued at $27,000 and above to ensure we can provide the high-touch service our clients expect. If your vehicle is below this threshold, we're happy to recommend trusted alternatives that might better suit your needs.